How Can We Help?

Below are a few frequently asked questions. Or you can send a mail below.

How do I install Shott.ai on my Shopify store?

Visit the Shopify App Store, search for “Shott.ai”, and click “Add app”. Follow the installation prompts to grant necessary permissions. The app will automatically sync with your products.

How long does it take to generate a video?

Most videos are generated within 60-90 seconds. The exact time depends on the video length, complexity, and current server load. You'll receive a notification when your video is ready.

Can I edit videos after they're generated?

Yes! Our built-in editor allows you to modify scenes, adjust timing, change music, update text, and more. You can regenerate the video with your changes at any time.

What video formats and sizes are supported?

We support MP4 format in three aspect ratios: 16:9 (landscape), 9:16 (portrait), and 1:1 (square). Videos can be exported in HD (1080p) or 4K quality depending on your plan.

Can I use my own music and voiceovers?

Currently, we provide a curated library of royalty-free music and AI-generated voiceovers. Custom audio upload is on our roadmap for future releases.

Is there an API available?

API access is available for Enterprise plan customers. This allows you to integrate video generation into your own workflows and applications.

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